FAQs

TAC FAQs

How often do you restock?

We usually alternate between doing monthly restocks with selected items from various collections or we do weekly restocks (selected items) with one or more collections being restocked every week.
- ALL INFORMATION ABOUT RESTOCKS (E.G. DATE, TIME & EXACT ITEMS BEING RESTOCKED) ARE ALL POSTED ONTO OUR SOCIALS FEED PRIOR TO THE RESTOCK DAY!

Keep posted out on our Instagram - @theabayacompany.ldn for frequent updates!

 

How long does delivery take?

Once orders are posted out (you will receive a shipping confirmation when the order has posted out) UK orders can take up to 7-10 days max and International can take up to 3-4 weeks.

 

How much does delivery cost?

International delivery differs from £25 to £35 depending on weight of order.
UK delivery is £5

 

Why does my items leave my basket at checkout?

Unfortunately, due to the processor we use, items cannot be held in your basket and if they become sold out whilst you are still browsing, they can leave your basket.

 

How long does it take for my order to be dispatched?

Once you’ve placed your order, it can take 2-3 days minimum to be posted out.

(Keep posted out on our Instagram feed @theabayacompany.ldn for any instances where there may be delays).

 

What courier do we use to post out orders?

Royal Mail

International Customers Potential Additional Fees Disclaimer
[Post Brexit Changes]

As the United Kingdom have officially left the European Union, there have been slight changes with Custom fees.
Currently, our Customs Declaration sticker that is put on every international order has been sufficient enough to be able to eradicate majorly of any custom fees.
However, as the Brexit policies are now in full affect, we can can no longer 100% guarantee whether extra fees are made or not.
So please note before purchasing that there may be additional charges, or tax that you may potentially have to pay in order to receive your order; which TAC will not be able to refund.

 

Can I custom/make alternations to my item?

Despite our products being handmade, we cannot custom or make any alterations to orders
What material are the items?
All materials can be found in the description of the collection

 

How does your sizing work?

Our sizes are in inches and only change in length, according to your height, the widths stay the same.If you’re still unsure about sizing, don’t hesitate to reach out to us and we’d be more than happy to help!
- THOBE SIZING: https://theabayacompany.london/pages/thobe-sizing
- WOMEN SIZING: https://theabayacompany.london/pages/sizing-chart
 

 

Can I pre-order, prepay or reserve an item?

Unfortunately, we do not take any reservations or pre-orders.

We do release the date and time of our restock a few days prior to the restock day; so, to ensure you get your hands on what you want before it is sold out, make sure you look out for these dates and times, so you can be ready when the restock happens!

 

 

Can I add to my order once it’s been made?

No, once orders have been made, we cannot add items to your order. You will need to make another order.

We can remove items from you order if you wish.


Can I merge two or more of my orders made around the same time and have them sent out as one order and get shipping refunded so I only pay for one order shipment?

Unfortunately merging orders together makes it harder and more time consuming for the packing team especially during large restocks! So please try and avoid this as chances are we won’t be able to do this when there is a large volume of orders.

 

Is there any special care/instructions needed in washing and drying the items?

No, a normal wash should be fine, we’d recommend not mixing colours to be on the safe side!

 

Do you accept refunds/returns/exchanges?

Exchanges:
We do not do any exchanges.

Returns & Refunds:
We are only accepting returns for items that have not been worn (other than to try on) and are in the same condition to how it was sent to you.
The return must be made within a 30 day time period, staring from the day your order has been delivered.

All* refunds for returns are made onto store credit (an e-gift card to your email) which will have no expiry date, and will automatically become invalid once used.

*You are eligible for a refund back into your account if:
1. The item(s) received is/are faulty - photos will have to be sent to us as proof (more information in next FAQ)
2. The wrong item was sent out to you

In either of these two cases, if a replacement has not been arranged, you will eligible for a refund back onto the card that was used to make the purchase.
Any returns made, that fall into either of these two categories, TAC will be fully responsible for the cost of postage for the return.

For our returns address, instructions to make a return or any other inquiries, please contact our team either via email at tac.ldn@hotmail.com or our Instagram @theabayacompany.ldn or our Twitter @tacldn

(Please do not make a return unless you have spoken to member of our team as this may result in your return not being processed)


What happens if I receive a faulty item?

If you have received a faulty item, you will need to contact us and send us proof of this, and it has to be within the 30 day period after receiving the item.

You will need to contact us either through Instagram or email, and we will need you to send this back to us.
(Returns process will be given once contacted)

You will either receive a replacement* if we have the item in stock or we will have this refunded.
*(We can only send out a replacement of the same item, we cannot send out a different item to what was originally purchased)

If this applies to you, please contact us for more details about returning your faulty item and the options available to amend the issue.

Thank You

TAC TEAM