Refund Policy
TAC RETURNS POLICY
(Applies across all platforms)
No Exchanges: We do not offer exchanges.
Sale Items: Sale items are non-returnable unless stated otherwise.
Return Eligibility:
- Items must be unworn (except for trying on) and in their original condition.
- Returns must be made within 30 days from the delivery date.
Refunds & Store Credit:
- All returns are refunded as store credit (e-gift card) with no expiry date—once used, it becomes invalid.
- Refunds to your original payment method are only available if:
- You received a faulty item (photo proof required).
- You received the wrong item (you must reach out within 30 days from delivery date).
- If no replacement is arranged, we will refund the amount to your original payment method.
Return Shipping Costs:
- If your return is due to a faulty or incorrect item, TAC covers the return shipping cost, by providing a free return label.
- For all other returns, customers are responsible for return shipping costs.
📩 How to Return an Item:
Before sending a return, please contact our customer service team at tac.ldn@hotmail.com for the return address and instructions.
(Returns sent without prior contact may not be processed.)