Refund policy

RETURNS POLICY

At The Abaya Company London, we take great care in ensuring every piece is beautifully finished and carefully prepared. For any concerns regarding your purchase, please see the policy below.

For all return enquiries, contact us by email 📩tac.ldn@hotmail.com or Instagram @theabayacompany.ldn only. 
(We do not handle order enquiries via any other platform.)

Refunds & Store Credit
* UK Orders (Full-Priced Items): Eligible for a refund to the original payment method or store credit (see below). Original shipping and return fees are deducted from the refund amount. 
* International Orders: Refunded as store credit only.
* Sale Items: Non-Returnable. Final sale unless stated otherwise in which case store credit only applies. 
* Store Credit: Sent to your email with no expiry date. 
* No exchanges.

Return Eligibility
* Returns must be requested and received within 14 days of delivery.
* Items must be unworn, unwashed, unused, and returned in original packaging.

Non-Returnable Items
Returns will not be accepted if items are:
* Worn, washed, altered, or damaged
* Returned with strong odors (perfume, smoke, body odour)
* Missing original packaging or accessories
* Returned outside the stated timeframe
* Marked as final sale
* Sent without prior approval

How to Return
1. Email tac.ldn@hotmail.com with your full name, order number, and reason for return.
2. Once approved, return instructions will be provided.
3. Refunds or store credit are processed within 10 working days of inspection. (Unless stated otherwise)

Shipping & Duties
* Original shipping costs are non-refundable.
* Return shipping costs are the responsibility of the customer.
* UK customers may request a prepaid return label if return is due to a fault on our end. 
* Customs duties and taxes are non-refundable.

Faulty or Incorrect Items
Refunds to the original payment method are issued only for faulty or incorrect items (photo evidence required). Please contact us immediately upon delivery.

Lost or Delayed Orders
Any claims must be reported within 21 days of dispatch. Claims submitted after this period cannot be investigated or refunded.